PRIVACY POLICY

Privacy Policy for KBB Concierge

_{Effective Date: 18 April 2025}

At KBB Concierge, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our AI services, including AI Web Chat, AI Voice Chat, and AI SMS Chat.

1. Information We Collect

We may collect the following types of personal information when you use our services:

Name, email address, and phone number

Communication content and interaction data

Technical information such as IP address, browser type, and device information

2. How We Use Your Information

Your information is used to:

Provide and improve our AI-powered services

Respond to your inquiries and requests

Personalize your experience

Ensure quality and compliance of AI interactions

3. AI-Driven Communication & Consent

By engaging with our AI Web Chat, AI Voice Chat, or AI SMS Chat services, you consent to be contacted and interacted with by an automated AI system. This AI technology is powered by ChatGPT, developed by OpenAI.

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This includes:

Receiving responses and information from an automated system

Participating in automated journeys designed to assist and guide you

Interactions via SMS, voice, or web-based chat platforms

4. Opt-Out Option

You have the right to opt out of AI communication at any time. To do so, you can:

Type "STOP" in an SMS conversation

Say "Stop" during an AI Voice Chat

Request to speak to a human in Web Chat

You may also contact us directly at [email protected] to withdraw your consent or request data deletion.

5. Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted service providers who assist us in delivering our services, including OpenAI, the provider of our AI technology. All third parties are required to maintain the confidentiality and security of your data.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

Access the data we hold about you

Request correction or deletion of your data

Withdraw your consent at any time

To exercise these rights, please contact us at [email protected].

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

9. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

KBB Concierge
Email: [email protected]
Website: https://kbbconcierge.com